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PAYMENT POLICY. Payment is due in advance at the time of booking any consultation, session or package. Fees are subject to change without notice at any time prior to purchase. Current fees are described on Janice Z Dog Training’s website. All purchases are non-refundable and non-transferable. All sessions in a package must be completed within 60 days from the date the package is purchased. Expired sessions that are not used in these timeframes are deemed to be forfeited, and are non-refundable and non-transferable. 

CANCELLATION AND RESCHEDULING POLICY. You may reschedule any consultation or session by selecting a different appointment using the “Reschedule Appointment” button in the applicable email confirmation at least 48 hours before the date and time of the scheduled appointment.

If you notify Janice Z Dog Training with less than 48 hours advance notice, or are not present at the scheduled time, the consultation or session is deemed to be forfeited and is not refundable. In the case of a package, the forfeited session will count as one session for that package.

The complete Services Agreement is here.