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Polices for non-separation anxiety training services:

PAYMENT POLICY. Payment is due in advance at the time of booking any consultation, session or package. Fees are subject to change without notice at any time prior to purchase. Current fees are described on Janice Z Dog Training’s website. All purchases are non-refundable and non-transferable. All sessions in a package must be completed within 60 days from the date the package is purchased. Expired sessions that are not used in these timeframes are deemed to be forfeited, and are non-refundable and non-transferable. 

CANCELLATION AND RESCHEDULING POLICY. You may reschedule any consultation or session by selecting a different appointment using the “Reschedule Appointment” button in the applicable email confirmation at least 48 hours before the date and time of the scheduled appointment.

If you notify Janice Z Dog Training with less than 48 hours advance notice, or are not present at the scheduled time, the consultation or session is deemed to be forfeited and is not refundable. In the case of a package, the forfeited session will count as one session for that package.

The complete Services Agreement is here.

Polices for separation anxiety training services:

PAYMENT POLICY. Payment is due in advance at the time of booking any consultation, session or package. Fees are subject to change without notice at any time prior to purchase. Current fees are described on Janice Z Dog Training’s website. All purchases are non-refundable and non-transferable. All sessions in a package must be completed within 60 days from the date the package is purchased. Expired sessions that are not used in these timeframes are deemed to be forfeited, and are non-refundable and non-transferable. 

CANCELLATION AND RESCHEDULING POLICY.   

You may reschedule the Initial Assessment by selecting a different appointment using the "Reschedule Appointment" button in the applicable email confirmation at least 48 hours before the date and time of the scheduled appointment. If you notify Janice Z Dog Training with less than 48 hours advance notice, or are not present at the scheduled time, the Initial Assessment is deemed to be forfeited and is not refundable.

You may reschedule no more than one Re-Assessment during a Training Program by notifying Janice Z Dog Training at least 7 days before the date and time of the scheduled appointment. Due to the structured weekly nature of a Training Program, dates and times for reschedules must be within the relevant weekly timeframe and are subject to limited availability, to be determined by Janice Z Dog Training in its sole discretion. If you notify Janice Z Dog Training with less than 7 days advance notice, or do not accept the reschedule availability offered by Janice Z Dog Training, or if you or the Dog is not present at the time of the scheduled appointment, the Re-Assessment is deemed to be forfeited. A forfeited Re-Assessment may also result in forfeited Missions for the week. Any forfeited Re-Assessments or Missions are non-refundable and non-transferable.

The complete Separation Anxiety Services Agreement is here.